Support & Troubleshooting

Is there in-app support?
Yes, the Cradlewise app has in-app support. To talk to us for support, go to Settings > Help and Support > Chat with us. We’ll respond in 48 hrs.
Thu, Jan 13, 2022 at 9:32 AM
How do I contact support for technical problems and usage related queries?
Email us at support@cradlewise.com Cradlewise app also has in-app support. To talk to us for support, go to Settings > Help and Support > Chat with ...
Thu, Jan 13, 2022 at 9:33 AM
How does Cradlewise's 100-night risk-free trial work?
Our 100-night risk-free trial starts the day you first place your baby in the crib and start using it. If the crib doesn’t work for you, just pack it in...
Wed, Apr 20, 2022 at 3:39 AM
Can I change the baby profile after setting up the crib? How can I do that?
Yes you can change your baby’s profile after setting up the crib. To change it, go to Settings > Account Settings > Baby Profile.
Thu, Jan 13, 2022 at 9:35 AM
How long would it take for the refund to show in my account?
After the refund has been initiated, it takes five to 10 business days for the amount to reflect in your statement. Please contact customer support or send ...
Mon, Jan 17, 2022 at 1:28 AM