FAQs 10

• What's the price?
• What if I’m not happy with the product?
• How is it different from other smart beds?
• Does the Cradlewise bounce in crib mode too?
• Is the monitor compatible with Alexa devices?

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Dimensions & Specs 6

• What’s the size?
• What’s the weight of the crib?
• Does it have any kind of mobility, or is it meant to stay put once you set it up?
• What is the video resolution of the monitor?
• Where can I find the product specifications?

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General 3

• How long do I use the bassinet mode?
• Can I use a mattress other than the one provided with Cradlewise?
• Can I use a fitted sheet other than the one provided with Cradlewise?

Assembly 8

• What’s included in Cradlewise’s box?
• Does Cradlewise come pre-assembled?
• How do I assemble Cradlewise?
• How do I mount the camera?
• How do I unbox Cradlewise?

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Caregiver 1

• How can I add a caregiver (parent, nanny, friend, family member) on the app?

Connect app to smart crib 2

• How do I connect my crib to the Cradlewise app?
• How do I set up my account and baby’s profile in the Cradlewise Mobile App?

App Overview 0

Crib & Bassinet modes 2

• How do I convert from bassinet mode to crib mode?
• How do I convert from crib mode to bassinet mode?

Contact Support 1

• How do I contact support for technical problems and usage related queries?

App Overview 8

• Do you have an iOS app?
• Do you have an Android app?
• Does the iOS app work on iPad?
• Where can I download the Cradlewise App?
• What devices support the Cradlewise App?

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Monitoring 3

• What do the different icons on the home screen mean?
• What are the baby monitoring options?
• How do I enable audio monitoring?

Bounce 4

• Can I keep the bounce always on?
• How do I change the bounce amplitude in a manual mode of operation?
• How can I lock Cradlewise on a specific level?
• How long does Cradlewise bounce once it starts bouncing?

Sound 5

• How to use white noise?
• How can I turn off the white noise?
• Can you adjust the white noise volume on Cradlewise? How?
• Can you choose white noise, pink noise or brown noise?
• How can I create my own the sleep tracks?

Analytics 2

• What are the different sleep analytics features available in Cradlewise?
• How does the Cradlewise App track my baby's sleep?

Settings 2

• I changed my Wi-Fi settings. How do I reconfigure Cradlewise?
• How to calibrate the audio of the crib?

Manual & Auto mode 2

• What is manual mode of operation in Cradlewise?
• What is auto mode of operation in Cradlewise?

Sensitivity 2

• What is cradle sensitivity?
• Cradlewise is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?

Caregiver 1

• How can I add a caregiver (parent, nanny, friend, family member) to the app?

Your order 0

Maintenance & Care Overview 3

• How can I clean my Cradlewise?
• Do I store my bag in the box that comes with the crib?
• How do you store Cradlewise when not in use?

Mattress 4

• How do I wash the Cradlewise mattress and sheets?
• Can I use a mattress other than the one provided with Cradlewise?
• Is the Cradlewise mattress waterproof?
• What is the mattress made of?

Fitted sheet 2

• Can I use a fitted sheet other than the one provided with Cradlewise?
• How do I buy more fitted sheets?

Mesh 1

• Can I wash the mesh?

Tips & Tricks 2

• Helpful tips for my baby to sleep better in Cradlewise.
• Can I place blankets, lovey or toys inside the Cradlewise with my baby?

Support & Troubleshooting 5

• Is there in-app support?
• How do I contact support for technical problems and usage related queries?
• How does Cradlewise's 100-night risk-free trial work?
• Can I change the baby profile after setting up the crib? How can I do that?
• How long would it take for the refund to show in my account?

Coupons 0

Shipping & Returns 5

• When can I get it in USA?
• How has COVID-19 affected your delivery time?
• What is the delivery and installation process like?
• When does the 100-night free trial period start ?
• How would I return? Does it cost to ship back?