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Knowledge base
Product
FAQs
10
What's the price?
What if I’m not happy with the product?
How is it different from other smart beds?
Does the Cradlewise bounce in crib mode too?
Is the monitor compatible with Alexa devices?
View all 10
Dimensions & Specs
6
What’s the size?
What’s the weight of the crib?
Does it have any kind of mobility, or is it meant to stay put once you set it up?
What is the video resolution of the monitor?
Where can I find the product specifications?
View all 6
Getting started
General
3
How long do I use the bassinet mode?
Can I use a mattress other than the one provided with Cradlewise?
Can I use a fitted sheet other than the one provided with Cradlewise?
Assembly
8
What’s included in Cradlewise’s box?
Does Cradlewise come pre-assembled?
How do I assemble Cradlewise?
How do I mount the camera?
How do I unbox Cradlewise?
View all 8
Caregiver
1
How can I add a caregiver (parent, nanny, friend, family member) on the app?
Connect app to smart crib
2
How do I connect my crib to the Cradlewise app?
How do I set up my account and baby’s profile in the Cradlewise Mobile App?
App Overview
0
Crib & Bassinet modes
2
How do I convert from bassinet mode to crib mode?
How do I convert from crib mode to bassinet mode?
Contact Support
1
How do I contact support for technical problems and usage related queries?
Using Cradlewise: App & features
App Overview
8
Do you have an iOS app?
Do you have an Android app?
Does the iOS app work on iPad?
Where can I download the Cradlewise App?
What devices support the Cradlewise App?
View all 8
Monitoring
3
What do the different icons on the home screen mean?
What are the baby monitoring options?
How do I enable audio monitoring?
Bounce
4
Can I keep the bounce always on?
How do I change the bounce amplitude in a manual mode of operation?
How can I lock Cradlewise on a specific level?
How long does Cradlewise bounce once it starts bouncing?
Sound
5
How to use white noise?
How can I turn off the white noise?
Can you adjust the white noise volume on Cradlewise? How?
Can you choose white noise, pink noise or brown noise?
How can I create my own the sleep tracks?
Analytics
2
What are the different sleep analytics features available in Cradlewise?
How does the Cradlewise App track my baby's sleep?
Settings
2
I changed my Wi-Fi settings. How do I reconfigure Cradlewise?
How to calibrate the audio of the crib?
Manual & Auto mode
2
What is manual mode of operation in Cradlewise?
What is auto mode of operation in Cradlewise?
Sensitivity
2
What is cradle sensitivity?
Cradlewise is too sensitive or not sensitive enough to my baby's cries. Is there a setting in the App that can help?
Caregiver
1
How can I add a caregiver (parent, nanny, friend, family member) to the app?
Maintenance & Care
Your order
0
Maintenance & Care Overview
3
How can I clean my Cradlewise?
Do I store my bag in the box that comes with the crib?
How do you store Cradlewise when not in use?
Mattress
4
How do I wash the Cradlewise mattress and sheets?
Can I use a mattress other than the one provided with Cradlewise?
Is the Cradlewise mattress waterproof?
What is the mattress made of?
Fitted sheet
2
Can I use a fitted sheet other than the one provided with Cradlewise?
How do I buy more fitted sheets?
Mesh
1
Can I wash the mesh?
Tips & Tricks
Tips & Tricks
2
Helpful tips for my baby to sleep better in Cradlewise.
Can I place blankets, lovey or toys inside the Cradlewise with my baby?
Support & Troubleshooting
Support & Troubleshooting
5
Is there in-app support?
How do I contact support for technical problems and usage related queries?
How does Cradlewise's 100-night risk-free trial work?
Can I change the baby profile after setting up the crib? How can I do that?
How long would it take for the refund to show in my account?
Coupons
0
Shipping & Returns
Shipping & Returns
5
When can I get it in USA?
How has COVID-19 affected your delivery time?
What is the delivery and installation process like?
When does the 100-night free trial period start ?
How would I return? Does it cost to ship back?